Refund and cancellation policy

Scope

This policy applies to professional audit and review engagements commissioned from Apps Automation. It does not cover physical goods, software licences, or online checkout — we do not sell those through this site.

Deposit and invoices

Engagements typically require 50% of the fixed fee to begin and 50% on delivery. The initial invoice is a deposit against the agreed scope. Fees shown on the website are informational only.

Full refund eligibility

A full refund of amounts paid is available if:

• We cancel the engagement before fieldwork starts for reasons within our control; or
• You withdraw in writing before we have commenced document review, and no kickoff work has been performed.

Partial refunds

If you cancel after fieldwork has started, we refund the unused portion of fees after deducting time already spent at the rates implied by the engagement letter, and any non-recoverable third-party costs disclosed in advance. Minimum deduction is 25% of the total fee once mapping of charges has begun.

Non-refundable items

• Time already spent on intake, mapping, testing, or drafting deliverables
• Scheduled on-site walkthrough slots cancelled with less than three business days’ notice when travel or room costs were incurred and disclosed
• Work completed and delivered (discrepancy registers or memos already issued)

Cancellation by you

Send written notice to info@apps-automation.digital. Include the engagement reference and effective cancellation date. We confirm fees earned and any refund within ten business days of receiving notice.

Cancellation by us

We may cancel if required documents are not provided within the timetable in the engagement letter after two reminders, or if a conflict of interest arises. In those cases we refund amounts paid for work not yet performed.

Rescheduling

You may reschedule on-site walkthroughs once at no charge with at least five business days’ notice. Later changes may incur a rescheduling fee stated in the engagement letter.

No-shows

If your team misses a confirmed walkthrough without notice, that session is treated as delivered for scheduling purposes. A replacement session may be booked at an additional fee.

Work already started

Once testing samples are selected and exceptions logged, cancellation converts to a partial refund calculation as above. Deliverables produced to date can be released in their then-current form on request.

Refund method and timing

Approved refunds are returned by the same method used for payment (typically bank transfer) within fourteen business days after approval. We do not process card chargebacks as a substitute for this policy when a valid engagement exists; contact us first.

How to request a refund

Email info@apps-automation.digital with your engagement reference, reason, and payment date. Phone +852 3460 2800 for urgent scheduling issues. Office: Kowloon Commerce Centre Tower B, 51 Kwai Cheong Road, Kwai Chung.